By the time you’ve searched for and found this section we’ve likely already sent you an email.  The first step after purchasing is to submit your credentials – after that you can sit back and relax 🙂

If we truly cannot figure out the problem – we’ll issue a full refund and revert any changes we made.  Fun fact, we haven’t crossed this bridge yet 🙂

This is rare – but it does happen.  In most cases we’ll issue a refund and recommend steps needed to better approach the issue.

If anything should go wrong, break or begin acting strangely after our team has completed work – we’ll revert to a backup temporarily to minimize downtime.  If the issue is indeed related to our work we’ll fix it for free!

This is pretty common believe it or not! You can always add multiple items to your cart during checkout – OR – you can take a look at our new “custom development” services.  We’re also available via chat, phone or message to help build a customized action plan.

You can securely submit your website, hosting and other account information on your Account Dashboard. 

Absolutely.  Our SSL encrypts data in transit and our database uses AES-256 bank/military grade database storage encryption (“at rest”).  On top of that we remove all uploaded client data once our work is complete.  Submit your credentials here.

You can always reach out via chat, email, phone or our contact form at any time.  The support ticket feature only applies to clients with a hosting account and is available in your Account Dashboard.

We do! In fact, we’re a WordPress development and design shop at our core.  Feel free to reach out if you have a project you’d like us to bid on.